Friday, August 21, 2015

HOW TO BUILD KPI?

This is a very interesting topic.

KPI = Key Performance Indicator

KPI indicator is essential in order to measure ones performance at work. How to build it?

1. Supervisor and subordinate are to sit together brainstorming on the KPI.
    - Essential to reach mutual agreement on the KPI.
    - Another option, supervisor could build the KPI first than discuss it with the subordinate.

2. Focus on the subordinate's main scope of job.
    - This is essential because the KPI aim to look if the subordinate is getting better at their job.

3. Aim to improve the subordinate's performance on that scope of job.
    - Rate the performance, for example from poor to beyond expectation.
   - Timely bound. Basically the KPI is build at the early financial year of a company. Different company might have different financial year. Some might start from January-December, other might start from March-February.

4. Once the KPI is mutually agreed between the supervisor and subordinate, it is subordinate responsibility to achieve the KPI. Do best at job within stipulated time (a year). When it reach a year, supervisor and subordinate will sit together to discuss/ evaluate on what the subordinate have achieved/ improved within the stipulated time. Basically, good or bad at achieving the KPI will determine your bonus (especially at private sector) and any other related thing.

Here is the simple example:

Job: Retail Executive (Head of Office)
Main scope of job: Receiving goods into system
KPIs: 
1. How soon to finish receiving goods into system? 
2. If there is any discrepancy, how long to solve? 
3. Is there any mistake occurred, how frequent? 
4. The tidiness of the office? 

However, the way to rate the performance is not same for all KPI. 

For example, Rate 'how soon to finish receiving goods into system?' by indicate it from poor to beyond expectation is not relevant. Rate it this way: 1 day, 2 days, 3 days, 4 days and 5 days might be relevant. The same rate is also relevant for 'if there is any discrepancy, how long to solve?' 

The relevant rate for 'is there any mistake occurred, how frequent?' might be once in several months, once in a month, once in 3 weeks, once in 2 weeks, once in a week.

For 'the tidiness of the office', the relevant rate might be poor, weak, moderate, good, beyond expectation.

Rating level must be relevant and transparent in order to be use. Thus, it is important for the supervisor and subordinate to have mutual agreement on this.


* Correct me if I'm wrong because this is based on my experience.


Saturday, August 8, 2015

MUST HAVE COMPONENTS TO UPDATE BLOG FREQUENTLY.

Anda ada blog?
Tapi jarang update?
Mahu tahu rahsia untuk kekal mengemaskini blog?

Mari cek jika anda ada ini:

1. Idea
2. Laptop/ tablet (any device yang membolehkan kita update blog)
3. Internet
4. Masa/ segumpal kerajinan untuk menaip.
5. Idea

1. Idea - Idea boleh datang dari pelbagai cara. Mungkin ianya datang dari isu semasa, rutin harian anda, hobi/ minat anda. Contohnya, idea itu mungkin datang dari isu semasa seperti rombakan kabinet, TSMY digugurkan dari senarai ahli kabinet, ZH dilantik menjadi timbalan perdana menteri, NR mendapat derma sebanyak 2.6m di mana wang tersebut dimasukkan terus ke dalam akaunnya (ooppss!), penemuan bahagian pesawat MH370, sambutan Aidilfitri 2015/1436H,  kanak-kanak perempuan berusia 11 tahun melahirkan bayi, apa yang anda telah lakukan pada hari ini dan minat anda terhadap koleksi hot wheels.

2. Laptop/ tablet/ smartphone - Ianya sangat penting kerana, helloo how are you going to turn your ideas into words without such devices..? hehe.. Ok, guna pen dan kertas pun boleh.. Kadang-kadang, idea tu datang secara tiba-tiba, jadi adalah disarankan untuk draf dulu idea anda dengan menaip di laptop/ tablet/ smartphone sebelum idea itu hilang. Atau, jika anda akses internet.. boleh terus taip di blog.

3. Internet - Ini bahagian yang sangat penting kerana hanya dengan adanya internet, anda boleh akses blog anda. Dengan adanya internet, anda boleh copy draf idea anda yang telah ditaip, dan paste it into your blog & publish! Siap.

4. Masa/ segumpal kerajinan untuk menaip - Kenapa segumpal saje, bukan bergumpal-gumpal? Ok, bergumpal-gumpal pun boleh. Point nya, mesti ada masa/ kerajinan untuk menaip. 

5. Idea - Aikk, awat ada idea lagi?? Kadang-kadang, idea tu datang semasa kita sedang menaip di blog. Ini namanya, idea yang datang kemudian.. pandai-pandai je aku bagi nama.. hehhe



Happy blogging!